BiggerPockets Daily 1422 - How to Deal with Tenant Complaints by Ana Gotter
Sep 5, 2024
Ana Gotter, an expert in property management and landlord-tenant relationships, shares invaluable insights for landlords. She discusses effective strategies for managing tenant complaints, emphasizing the importance of clear communication and empathy. Gotter offers a structured five-step process for resolving common issues like maintenance and noise disturbances. She highlights how proactive communication can foster better relationships and enhance tenant satisfaction, guiding landlords on their journey through the ups and downs of homeownership.
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