Best Manager Ever Best Manager Ever: Leanna Nazzisi - From Part-Time to Power Player
Leanna Nazzisi is the Senior Direct of Customer Experience at Victoria Beckham Beauty, a clean beauty, cruelty-free, digital-first makeup and skincare brand. Leanna launched her startup career as a seasonal contractor with Birchbox, where she rose through the ranks to become a senior CX leader as the company scaled. She also had a chapter as a customer success leader during Zendesk’s growth stage.
Leanna's direct reports praise her for fostering an environment where everyone feels valued and empowered to contribute, highlighting her willingness to embrace change and focus on both personal and professional growth. They describe her as knowledgeable, communicative, in tune with everyday situations, truthful, caring, authentic, and confident.
In this episode, show creator and Fort Light founder Annie Riley sits down with Leanna, and they cover:
- How to manage peers and friends-turned-direct reports
- Proactively eliciting ideas and really listening
- Matching the business needs with the strengths and needs of the individuals on the team
- Creating a culture of transparency, honesty, and clarity
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