Better Done Than Perfect Scaling Customer Support with Megan McMullin
How can you scale support with limited resources? What are the best ways to foster a strong community around your SaaS product? We continue Season 2 with Megan McMullin, the customer onboarding specialist at MeetEdgar. Megan breaks down how they transitioned from simple email support to various video formats, the tools for content creation, and much more.
Visit our website for the detailed episode recap with key learnings.
Show notes
- MeetEdgar — Megan’s place of work, a social media scheduling tool
- Demio, Livestorm — webinar tools
- Loom — tool used for video recording
- StreamYard — a tool for streaming directly to multiple platforms
- Intercom — a popular inbox management and messaging tool
- Slack - Internal communication tool
- Pitch — a presentation tool for teams
- Slack, Trello — popular project management tools
Connect with Megan on LinkedIn.
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Sponsor
This show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.