Becker’s Healthcare Podcast Expanding Access and Thoughtful Innovation at Lahey Hospital
Jan 27, 2026
Susan Moffatt-Bruce, cardiothoracic surgeon and hospital president, describes expanding care into new communities and standing up clinics in Southern New Hampshire. She discusses adopting ambient AI for documentation and prioritizing patient-centric, deliberate innovation. Workforce wellbeing, clinician retention, and balancing costs, access, and complexity are also explored.
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Regional Expansion Into New Hampshire
- Lahey expanded beyond Massachusetts by opening clinics in southern New Hampshire to reach new communities.
- Susan Moffatt-Bruce framed this growth as increasing access so patients receive care closer to home.
Ambient AI To Preserve Clinician Engagement
- Lahey prioritized adopting ambient AI to capture patient encounters in the EMR while preserving clinician engagement.
- This approach balances documentation efficiency with maintaining clinician–patient interaction.
Adopt Innovation Thoughtfully
- Make deliberate, patient-centric decisions when adopting new healthcare innovations.
- Prioritize staff wellbeing and safe implementation to sustain clinician capacity during change.