Dive into Episode #111 of the Psych Health and Safety USA Podcast, featuring host Dr. I. David Daniels, PhD, CSD, VPS, and special guest Bryony Gilbey, a former reporter who did stories for well-known programs such as 60 Minutes about a documentary that she has produced called "Honorable, But Broken," which takes a behind the scene look at the nation's emergency medical service system, including the challenges it creates for not only the communities that it serves but for the first responders, emergency medical technician and paramedics in the field. Emergency Medical Service (EMS) systems face several challenges that impact their ability to provide effective care, including: • Staffing: Recruitment and retention remain significant issues for most EMS agencies. • Funding and Billing • Response and Patient Care • Apparatus and Equipment Much of the documentary centers around EMS providers during the height of the COVID-19 pandemic. It describes their challenges and highlights examples of what can and should be done to ensure that EMS pays attention to providers' concerns, which can result in better service to the public.