In Episode 4, of Season 4, of Driven by Data: The Podcast, Kyle Winterbottom is joined by Kinnari Ladha, Chief Customer Data Officer at Manchester Airport Group (MAG), where they discuss what it takes to make the move from leading Data & Analytics teams, to becoming a CDO, which includes;

The major differences between leading Data & Analytics teams and being a CDO
Why you have to leave your Data Analytics hat at the door and focus on business strategy
Why you need to manage your leadership style to handle emotions and politics
The importance of trust and empowerment
Culture, Change and Relationship Building
Why you have to measure the impact of the business outcomes you’re supporting
The telltale signs that you’re ready to execute
Why operating as an executive requires a totally different skillset
The importance of diversity of thought and resilience
Understanding pain points and value levers
Why you need to have a growth mindset to step up to become a CDO
How to assess whether a CDO title is actually a CDO role
Do we really need a voice at the table?
Why you need to move the perception of your team from service provider to partner
The importance of understanding how your stakeholders mange their P&L
Why you need a communications plan to dictate your own narrative
Striking the balance between strategy and execution
Why you’ve got to hold yourself to account for milestones and deliverables
The art of data storytelling as a CDO
Communicating your vision in a way it resonates to different audiences
The impact of being seen as a ‘thought-leader’ and why it’s important
Learning to read the room

S4 | Ep 4 | The Transition; From ‘Data Leader’ to CDO with Kinnari Ladha, Chief Customer Data Officer at Manchester Airport Group (MAG)