How is technology disrupting on-the-job learning? What do we lose from outsourcing the work of novices to technological tools, and what do we gain? How do some surgical students make surprising decisions about where to do their residencies?

Matt Beane is an assistant professor of Technology Management at the University of California, Santa Barbara. He is also the author of The Skill Code: How to Save Human Ability in an Age of Intelligent Machines.

Greg and Matt discuss the impact of technology on work and tacit knowledge transmission, exploring topics like the economics of knowledge transfer, the necessity of Matt’s 3 C’s - Challenge, Complexity, and Connection - for skill development, and the implications of AI and remote work on learning. Matt also discusses his extensive field research and offers his ideas on improving learning and mentorship.

*unSILOed Podcast is produced by University FM.*

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Is connection strictly required for human connection?

40:28: Connection is the third of the three C's, strictly required for healthy skill development. And it is a warm bond of trust and respect between human beings, which we don't often think of as integral to developing skill, but that's integral in two ways. Practically, one is access. If you want to get better at something and I'm an expert, you have to earn my trust and respect to get a shot. I have to give you the job. I have to allow you in the room, whatever. But the other one is motivation, right? Yeah, humans like to produce effects in the world, and that's part of the motivation for skill, but part of it is status. Part of it is feeling like you fit in the social order. And so it is just intrinsically meaningful for us to earn the trust and respect of people who are better at something than us.

The novice is critical inflow for the expert

29:19: The novice is a critical inflow for the expert, a disturbing force. It's annoying, but it's also necessary to keep that expert sharp and ready to deal with today's challenges, not yesterday's.

How does healthy skill development occur?

23:38: Healthy skill development makes you robust to circumstances for machine learning and for human learning. The way that occurs is that as you progress towards skill in a particular area, you digest and consume collateral work. You make sense of your environment, the other jobs, tasks, skills, and data that are flowing through what you're doing.

On rules and discretion

25:39: Rules are useful, and this has to do with this complexity bit, like when and how. It's not just, do I engage with complexity? It's when and how. Before game time? During the game? Definitely not. But even in advance, there are numerous fine-grained different ways of, when is the right time to consume conceptual knowledge, including formalized rules and guidelines for how to do the work. The answer is, basically, don't read the manual before you start to try to use the VCR. You know, minimum exposure. Go try. That's a better time to rock back towards the conceptual.

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