Engineering Enablement by Abi Noda Enabling teams to drive their own productivity improvements | Jenny McClain (Toast)
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Aug 16, 2023 Jenny McClain, Leads R&D Team Enablement at Toast, discusses how her team enables individual teams at Toast to drive their productivity improvements. They cover topics such as team embedding, learning resources, staying connected with teams at scale, and the enablement function as a career path.
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Enablement Team Origin
- Toast's enablement team started as a side project by a senior director.
- It initially focused on onboarding to reduce the burden on managers during hypergrowth.
Learning Enablement vs. DevEx
- Dedicated learning enablement teams are less common than product engineering-focused DevEx.
- Onboarding is important during hypergrowth, later expanding to ongoing support and education.
Team Embeddings and Toolkit Creation
- Embed with teams to understand their practices and challenges.
- Document these practices and create a toolkit categorized by team development stage.