Bloomberg Talks Uber CEO Dara Khosrowshahi Talks Future, Growth at the Bloomberg Tech Event
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Jun 5, 2025 
Dara Khosrowshahi, the innovative CEO of Uber, shares insights on the company's strategic shifts aimed at enhancing customer loyalty. He discusses the future of mobility, detailing how AI and personalized interactions can drive a 50% usage rate. The conversation also covers Uber's partnerships in autonomous vehicles and the evolving roles of drivers. Khosrowshahi addresses immigration policies and their impact on Uber's workforce, as well as consumer resilience and the potential of Stablecoin for international transactions.
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Uber's Lifetime Customer Focus
- Uber is evolving to treat customers as lifetime users across multiple services, not separate businesses.
- This integrated approach boosts satisfaction and transaction frequency by encouraging use of multiple Uber products.
Leverage AI for Customer Delight
- Use AI and personalization to enhance user experience with contextual offers like ready coffee during rides.
- Small, thoughtful interactions encourage customers to adopt additional Uber services like Uber Eats.
Uber's Investment in AV Ecosystem
- Uber supports the AV ecosystem through multiple partnerships and investments to promote safe, scalable autonomous transportation.
- AV technology promises to expand safe services and requires collaborative industry efforts after decades of costly development.