- How Mariah came into Human Centered Design from an Industrial Design background
- Doing user research and how to include developers/technologists
- What are customer feedback loops, how to create and act on them at scale
- What it takes to build a truly customer centered organization
- How Pluralsight conducts, analyzes and applies user research at scale
- The process of Directed Discovery and how to do it
- Doing human centered design at scale with a large and growing team
- How to empower everyone at your organization to understand customers better