Quality Time With MoreSteam Bill Hathaway Reflects on a Quarter Century of MoreSteam
MoreSteam is celebrating 25 years of process improvement! In this episode, MoreSteam founder and CEO Bill Hathaway joins the show to talk about all the milestones, mistakes, and defining moments. Bill shares stories from his early days in manufacturing, including a memorable encounter with instrument panels that didn't quite fit (spoiler: kicking them wasn't the best solution). He also talks about the leap from corporate life to starting MoreSteam, how the company got its unique name, and what it was like running the business out of his home—with his dog as VP of Security.
The conversation covers lessons in leadership, the evolution of process improvement, and why unglamorous work is often the most important. Bill also reflects on the future of MoreSteam and the role of technology, like generative AI, in solving tomorrow's problems. Join us for a candid discussion about the past, present, and future of Lean Six Sigma, operational excellence, and continuous improvement at MoreSteam.
In this episode, you will hear about:
1:59 - Bill's First Experiences with Quality and Process Improvement
5:36 - The Beginning of MoreSteam
10:49 - The Name of the Company
13:36 - The Challenges of Running a Business Out of Your Home
15:17 - Moving Into MoreSteam's First Office
18:10 - Mistakes Along the Way
22:53 - From Content to Software: EngineRoom
25:10 - Bill's Secret to Leadership
28:06 - Connecting to MoreSteam's Mission
30:12 - In Praise of Unglamorous Activities
31:26 - The Future of MoreSteam
35:50 - The Team Sport of Continuous Improvement
Additional Resources:
In Praise of Unglamorous Activities
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