Poya and Robby interview Mark Selcow, a General Partner at Costanoa Ventures, where he is focused on investing in the next generation of great enterprise technology companies. Prior to joining Costanoa, Mark was a serial entrepreneur and operator, who led organizations in the enterprise software and consumer Internet sectors. He co-founded and served as President of two companies. The first, BabyCenter, was a pioneer in the consumer Internet and grew to become a leader in the online parenting market. BabyCenter was sold to Johnson and Johnson in 2001. The second, Merced Systems, became the dominant provider of Performance Management software for large Customer Service functions. It was an innovator in combining operating data, complex derived metrics, and human factors, such as coaching, incentives, and games to achieve improvements in employee performance serving customers. Merced grew profitability from its first year of shipped product and was sold to NICE Systems in 2012.
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