ASOM Pod EP46: Building a Community Driven Brand: From Customers to Evangelists
In this episode of the ASOM Pod, hosts Jimmy Kim (CEO of eCom Email Marketer, formally Founder of Sendlane), John Roman (CEO of BattlBox), Amer Grozdanic (CEO of Praella), and special guest: Greg Dalby (SVP eCommerce at The Woobles) dive deep into one of the most important strategies for driving retention and customer loyalty: building community-driven brands. They explore how the shift from transactional sales to relationship-based commerce is reshaping the landscape of eCommerce.
What You’ll Learn in This Episode:
– Why community-driven brands are more successful in building lasting loyalty– How authenticity and clear brand values can set you apart in the market– The economic benefits of fostering a dedicated customer base– Practical tips for nurturing your early customers into passionate brand advocates– Case studies from Yeti, Patagonia, LEGO, and more to inspire your brand's community-building efforts
If you’re ready to build a brand that people don’t just buy from—but belong to—hit play and get ready for some serious community-building inspiration!
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Big shoutout to our sponsors who make this podcast possible!
Omnisend — With 125,000+ eCommerce merchants, Omnisend is the all-in-one email & SMS marketing platform built to deliver seamless, personalized experiences via email and sms with ease. Learn more at https://www.omnisend.com/
Alia - An app that is revolutionizing how brands turn website visitors into loyal customers. With some of the highest performing pop ups in eCommerce, Alia is helping brands ditch traditional webforms and double down on education, personalization and conversion. We highly recommend you check out :https://www.alialearn.com/
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00:00 Teaser Trailer
01:07 Bryan's Unexpected Absence
02:55 Introduction to the ASOM Pod
04:52 The Importance of Community in eCommerce
13:34 Building Brand Loyalty Through Community
15:46 Challenges and Strategies in Community Building
24:11 The Success Story of BLEs
32:23 Exploring the Intricacies of Crochet
33:05 From Hobbies to Businesses: The Etsy Journey
34:21 The Power of Organic Growth Channels
35:07 Lego: Building a Community Around Creativity
41:22 Yeti: Creating a Lifestyle Brand
45:00 Patagonia: A Commitment to Sustainability
54:57 Final Thoughts and Rapid Fire Advice
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Follow Jimmy Kim at:
X: https://www.twitter.com/yojimmykim
Linkedin: https://www.linkedin.com/in/yojimmykim
IG: https://www.instagram.com/@yojimmykim
Tik Tok: https://www.tiktok.com/@yojimmykim
Follow Bryan MacDonald at:
X: https://www.twitter.com/bryanomaspride
LinkedIn: https://www.linkedin.com/in/bryan-macdonald-ct
IG: https://www.instagram.com/@anythingbutasalad
Tik Tok: https://www.tiktok.com/@anythingbutasalad
Follow John Roman at:
X: https://www.twitter.com/@JohnMRoman
Linkedin: https://www.linkedin.com/in/john-roman/
IG: https://www.instagram.com/@johnnyromes
Tik Tok: https://www.tiktok.com/@johnmroman
Follow Amer Grozdanic at:
X: https://www.twitter.com/@AmerGrozdanic
Linkedin: https://www.linkedin.com/in/amer-grozdanic
IG: https://www.instagram.com/@amergrozdanic
Tik Tok: https://www.tiktok.com/@amergrozdanic
Contact us at hello@asompod.com for sponsorships, appearance requests, interviews, or general information!
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