#199 Creating an AI-First Culture with Sanjay Srivastava, Chief Digital Strategist at Genpact

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Apr 18, 2024

In this discussion, Sanjay Srivastava, Chief Digital Strategist at Genpact, shares his insights on creating an AI-first culture. He emphasizes the necessity of cultivating an adaptive organization that embraces AI while tackling the challenges of change management. Sanjay explores how company culture can either facilitate or hinder AI integration. He also discusses the critical skills needed for a workforce in an AI-driven world and the transformative power of AI across various sectors, especially its impact on sustainability and economic growth.

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INSIGHT

Shift to Production

Businesses are shifting from AI experimentation to production.
This year, the focus is on achieving real outcomes and economic value from AI.

ADVICE

AI-First Culture

Invert your automation mindset: aim for 100% automation and treat manual intervention as a defect.
Label each manual touch as an opportunity for machine learning and future automation.

ANECDOTE

Sound-Based Quality Control

An auto parts manufacturer improved quality control by analyzing the sound of parts being struck.
This replaced both visual inspection and computer vision AI, demonstrating the need for process reimagining.

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Last year saw the proliferation of countless AI tools and initiatives, many companies looked to find ways where AI could be leveraged to reduce operational costs and pressure wherever possible. 2023 was a year of experimentation for anyone trying to harness AI, but we can’t walk forever. To keep up with the rapidly changing landscape in business, last year’s experiments with AI need to find their feet and allow us to run. But how do we know which initiatives are worth fully investing in? Will your company culture impede the change management that is necessary to fully adopt AI?

Sanjay Srivastava is the Chief Digital Strategist at Genpact. He works exclusively with Genpact’s senior client executives and ecosystem technology leaders to mobilize digital transformation at the intersection of cutting-edge technology, data strategy, operating models, and process design. In his previous role as Chief Digital Officer at Genpact, Sanjay built out the company’s offerings in artificial intelligence, data and analytics, automation, and digital technology services. He leads Genpact’s artificial-intelligence-enabled platform that delivers industry-leading governance, integration, and orchestration capabilities across digital transformations. Before joining Genpact, Sanjay was a Silicon Valley serial entrepreneur and built four high-tech startups, each of which was successfully acquired by Akamai, BMC, FIS, and Genpact, respectively. Sanjay also held operating leadership roles at Hewlett Packard, Akamai, and SunGard (now FIS), where he oversaw product management, global sales, engineering, and services businesses.

In the episode, Sanjay and Richie cover the shift from experimentation to production seen in the AI space over the past 12 months, the importance of corporate culture in the adoption of AI in a business environment, how AI automation is revolutionizing business processes at GENPACT, how change management contributes to how we leverage AI tools at work, adapting skill development pathways to make the most out of AI, how AI implementation changes depending on the size of your organization, future opportunities for AI to change industries and much more.

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