SCRA – Beyond the Uniform: Understanding the CFPB’s Growing Focus on Servicemember Financial Protections

Send us a text

Recorded: Tuesday, July 1 | 1:00 PM CT
Presented by: McCarthy Hatch

🎯 Episode Overview:

As the Consumer Financial Protection Bureau (CFPB) sharpens its lens on how financial institutions serve military members and their families, this live panel explores the evolving regulatory landscape and the moral imperative to do better.

We go beyond compliance checklists to examine complaint data, identify institutional risks, and spotlight opportunities to lead with integrity.

👥 Featured Panelists:

• Jim McCarthy
  Chairman, McCarthy Hatch
  Founding member of the CFPB, regulation expert, and host of Financial Forward.
• Eric Goldberg
  Partner, Akerman LLP
  Nationally recognized regulatory attorney with deep experience advising banks and fintechs on CFPB rules and servicemember protections.
• Lezlie Hansen
  Executive, U.S. Bank
  Senior banking leader overseeing compliance and customer experience, with a strong focus on military financial services.
• Colonel Paul Kantwill (Ret.)
  Former Assistant Director, Office of Servicemember Affairs, CFPB
  Decorated U.S. Army veteran and one of the most respected voices in military consumer protection.

🔍 Topics Covered:

• The CFPB’s intensifying enforcement posture on military-related financial harm
• Common SCRA compliance failures—and their legal and reputational risks
• Trends emerging from complaint data and regulatory actions
• What military families are experiencing in the marketplace today
• Best practices for banks and servicers navigating scrutiny with integrity
• How to build an internal culture that respects, protects, and empowers those who serve

📌 Key Takeaways:

• Data is destiny: Complaint trends offer early signals of where regulators are headed next.
• Culture matters: Compliance with the SCRA isn’t just a legal issue—it’s a leadership one.
• Enforcement is rising: Expect increased scrutiny, particularly in lending, collections, and repossessions involving servicemembers.
• Institutions must lead: Those who proactively close gaps and invest in consumer fairness will be best positioned to thrive.

📚 Resources Mentioned:

• Servicemembers Civil Relief Act (SCRA) guidance
• CFPB enforcement updates
• McCarthy Hatch’s FSAi risk monitoring technology
• Akerman LLP legal insights hub
• U.S. Bank’s commitment to military families
• Kantwill Strategies: Veteran advocacy and training

📣 Stay Connected:

👉 Follow McCarthy Hatch on LinkedIn
💬 Reach out to Jim McCarthy for speaking engagements or media inquiries
🎧 Subscribe to Financial Forward for future episodes and webinars

More from Jim:
LinkedIn: https://www.linkedin.com/in/mccarthyhatch/
https://www.mccarthy-hatch.com/