#385: What to Do When Clients Break Their Promises

Ever had a client drop the ball? They miss a key deadline, shift direction mid-project, or conveniently "forget" what you both agreed on? It's maddening, right? Those moments can make even the most seasoned freelancer question everything about their business. But here's the twist: those "broken promises" might actually be pointing to your biggest opportunities for growth. In this short episode, we're diving into what really lies beneath client chaos — and how to turn frustration into a roadmap for stronger systems, better communication, and a more resilient business. What You'll Learn Why client "failures" often signal a systems gap, not a people problem How to identify and fix weak spots in your expectations, communication, and boundaries The mindset shift that transforms frustration into clarity Simple tools (like a change request form!) that can turn scope creep into smooth, profitable processes Key Takeaways Every "broken promise" reveals a gap in your value exchange. Outlier clients exist, but most missteps are fixable with clearer expectations and structure. When you make expectations crystal clear and reinforce them consistently, chaos disappears. The solution is often better systems and boundaries. What feels like rejection is often an invitation to improve your business model.