Think Of Your First-Line Leaders As Player-Coaches with the CPO of Box

With their deep involvement “on-the-floor” frontline managers are a lot like player-coaches.

That’s how the CPO of Box Jess Swank likes to think of them. And I think it makes a lot of sense!

Jess shared five critical ways she develops her frontline leaders

1. Monthly manager power hours on timely skills
2. A bi-weekly manager newsletter
3. A Slack channel for Q&A
4. Focused development programs and coaching
5. New manager training

She also shared that moving in 2024, she’s focusing on locally tailored training: “We're working on understanding the commonalities across locations and how we can support local managers with local issues in a customized way.”

In addition to the above, she dived into what culture looks like at Box, how they scale and sustain their culture, and her number one book recommendation.

Hope you enjoy this one

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