The Big Break Show Mastering Hotel Operations in Carolina Beach w/ Cassie Tollens
Cassie Tollens is the Operations Master of multiple hotels in Carolina Beach. She oversees the day-to-day operations, ensuring the smooth functioning of the establishments. With a keen eye for detail and a passion for hospitality, Cassie is dedicated to providing exceptional guest experiences and maintaining high standards in the hospitality industry.
In this latest episode, Cassie discusses the successful operations of the hotels in Carolina Beach. From managing bookings to implementing new systems like online check-ins, Cassie sheds light on the intricacies of running a hotel and ensuring guest satisfaction. The discussion also delves into the strategic approach taken during the soft opening phase and the significance of understanding the unique needs of the target clientele.
She also reveals the secrets behind the effective day-to-day operations of the hotels, emphasizing the importance of hands-on management in the hospitality industry. From creating a welcoming environment to adapting to the preferences of returning guests, Cassie shares valuable insights into the art of running a successful hotel business in a competitive market.
Key Takeaways:
- Implementing a successful soft opening strategy to test operations and enhance guest experience.
- The significance of accommodating the needs of older clientele and providing personalized service..
- Maintaining a balance between hands-on management and exploring virtual assistance for future scalability.
- Building a strong brand identity through exceptional customer service and attention to detail.
New episode every Wednesday!
Connect with Cassie Tollens!
Instagram: @thee_str_queen( https://www.instagram.com/thee_str_queen/)
https://www.palmettocontainer.com/
https://www.instagram.com/carolinabeachinn.nc/
https://www.instagram.com/carolinabeachmotel.nc/
https://www.seabirdskb.com/
https://www.palmettocontainer.com/
Youtube: https://www.youtube.com/@coastalchronicles8302
#TheBigBreakShow #Season2 #CassieTollens
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