Robin Hills: Can AI Ever Match Human Emotion?

Robin Hills is an emotional intelligence coach who joined us to explore the intricate dance between artificial intelligence (AI) and emotional intelligence (EI). During our conversation, Robin delved into how these two fields intersect and impact 21st-century entrepreneurship, emphasizing the unique qualities that define human intelligence.

Robin explains, "Emotional intelligence is the way in which we combine our thinking with our feelings to make good quality decisions and build up authentic relationships." He posits that while AI may excel in data processing and pattern recognition, it lacks the inherent human capacity to forge deep relationships and make ethically grounded decisions. He asserts, "Artificial intelligence systems cannot make judgments and decisions based on values and ethics."

Throughout his career, beginning in pharmaceutical sales and extending into emotional intelligence coaching, Robin has observed firsthand the transformative power of EI in both personal and professional contexts. He recounts his experiences in sales, where he realized that doctors who managed their emotions better were also more effective and approachable in their professional roles. This revelation sparked his passion for EI: "It wasn't until I'd been through a number of job role changes and redundancies that I came across this construct that is emotional intelligence and felt that really that this was the big gateway to my future."

Robin also discussed the broader implications of EI in business networking and resilience. He emphasizes the importance of reciprocity in relationships: "It's what is it that I can give into this relationship in order that I can get something out of it?" Moreover, he challenges conventional views on resilience, stating, "Resilience is nothing to do with bouncing. What resilience has got to do with is understanding that life really does not go in the way in which you want it to go at all times."

Listeners can expect to glean insights into building emotional resilience, the crucial role of EI in navigating the complexities of modern entrepreneurship, and how to enhance their emotional intelligence to better prepare for the future. As Robin continues to develop courses integrating EI with topics like risk management, he remains committed to helping others harness their emotional skills to face the challenges of a rapidly evolving world.

By integrating EI into every aspect of life and business, Robin believes we can all lead more fulfilled and successful lives. "The future needs to be dominated by human beings, and we can make the difference to the world, because we are human beings, we have emotions," he concludes, offering a powerful reminder of our distinct human capabilities in an increasingly automated world.