The Resonance Test 31: Tom Peters, Author of "The Excellence Dividend" (and Many Other Volumes!)

Legendary business author Tom Peters has long insisted on putting people first. Be excellent with customers and employees, and you’ll be reap the rewards. In an insightful and rollicking conversation with Jon Campbell, EPAM Continuum’s Head of Experience & Service Design, Peters sounds off on a variety of (always human-centered) topics. “I am an arch enemy of agile, if you capitalize the A, because then it becomes a religion,” he says. Turn in and hear him get a little choked up about Eisenhower’s leadership and heated about the idea of Management By Wandering Around, or MBWA: “If it’s not a *kick* to be out with your team in the distribution center at 1 a.m…. You. Are. In. The Wrong. Job.” There's plenty to ponder here as well. Numerous times, Peters calls up an extremely apt and memorable line, such as: “The best way to persuade someone is with your ears” (from former Secretary of State Dean Rusk), and you’ll think about it for days and days. A most resonant episode of *The Resonance Test*… Host: Jen Ashman Editor: Kyp Pilalas Producer: Ken Gordon