Customer experience is the key business differentiator of the 2020s. But what about the customer experience matters?

Simply put, speed.

When 66% of customers say speed is as important as price, the conclusion is simple: give your customers time and they’ll give you money.

Leaders like Jay Baer understand what makes customers tick — too slow or too fast, and you’ll find yourself in a jam.

In this episode, Jay shares some insightful stories, funny anecdotes, and his research findings. He also has six ways to use speed as a competitive business advantage, including the Got It Audit, Answer Before They Ask, The Right Now, Close Uncertainty Gaps, and more.

Links

* The Time to Win (website) | The Time to Win (book)

* The Time to Win Consumer Patience Study (PDF)

* JayBaer.com

* Jay’s new podcast The Spirit Guides

Music

Americana - Aspiring by Kevin MacLeod is licensed under a Creative Commons Attribution 4.0 license.  https://creativecommons.org/licenses/by/4.0/

Source:  http://incompetech.com/music/royalty-free/index.html?isrc=USUAN1200092

Artist: http://incompetech.com

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