On this episode, I cover the five core tenets of Amazon's success. This is actually based on an interview with Jeff Bezos' in 1999. Here is the video: https://youtu.be/GltlJO56S1g

At the time he said that he believed that Amazon's long-term success relied on focusing obsessively enough on:

1. Customer experience
2. Product selection
3. Ease of use - Digital and Physical User Experiences
4. Low prices
5. More information to make purchase decisions

"If there's one thing Amazon.com is about, its obsessive attention to the customer experience"

"What matters to me is do we provide the best customer service" 

"internet from smitchernet"

"In the long term, there is never any misalignment between customer interests and shareholder interests"

 

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Klaviyo 

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