The Tools To Deliver Amazing Customer Service Every Time - Interview With Shep Hyken

Today’s interview is with Shep Hyken, a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. Shep has just published a new book: Amaze Every Customer, Every Time: 52 Tools for Delivering The Most Amazing Customer Service On The Planet and I was really pleased when he agreed to talk to me about the book, his experience and to share some insights.

This interview follows on from my recent interview: Smart proactive customer service that delivers results – Interview with Jim Dicso of SundaySky - and is number eighty two in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.