Returns and Re-Commerce with Chris Richter of FloorFound

Highlights from their conversation include:

• The vision of FloorFound—to expand the lifespan of retail products and enable sustainability efforts (1:15)
• Chris’ background and how that led him to FloorFound (2:45)
• Oversized returns and impact on repeat buyers (5:27)
• Pandemic acceleration of oversized eCommerce market (8:11)
• Defining re-commerce (10:41)
• Benefits about partnering with FloorFound (14:25)
• The heavy lifting FloorFound does behind the scenes and dealing with current supply chain limitations (18:49)
• Circular economy principles and sustainability perspectives (23:25)
• Most surprising lessons learned as an entrepreneur (28:39)
• Running a business in Austin (31:05)
• Intentional habits that helped fuel Chris’ success (33:56)

FloorFound is an Austin, Texas, based company that helps big/bulky eCommerce retailers turn their returns and trade-ins into a resale opportunity, providing efficiency in velocity and cost recovery, while maintaining the brand’s integrity. Find out more at https://floorfound.com/about/

About The Future of Supply Chain:

During each episode of The Future of Supply Chain, we sit down with a different entrepreneur, investor, or industry veteran to discuss their story, views on the industry, and how we can collectively build the future of supply chain together.