Producer's Note: During the summer months we've been re-releasing some of our favorite episodes for our "Summer Encore Series." This episode originally dropped on November 6, 2018. Shep Hyken is an award-winning keynote speaker and renowned expert in customer experience. Shep discussed how he started in CX and how customers are no longer comparing you with competitors, but with “the best service they ever had, from anyone.”  Please note that some details and situations described in the episode may not neccessarily be the same as when it originally was released.

Continuing the “CX Luminary” series highlighting the “rock stars” of customer experience, Steve welcomes Shep Hyken to the podcast to discuss how he got his start in CX and how making convenience can bring your company a competitive edge.

Learn more about Shep at https://hyken.com/

Listen to more episodes at https://cxleaderpodcast.com/

Learn more about Walker at https://walkerinfo.com/