Episode 38: The Importance of Streamlining Operations and Processes in a Small Business

This episode is all about the importance of having your business processes streamlined and documented, whatever your size!

Sneha Morjaria is the founder of The Growth Chain and School of Operations. She helps founders stop doing it all ie she shows us how to operationalise our businesses so that we have time and space to do the work we love - facilitate, train or coach.

In this conversation, Kirsty and Sneha delve into the importance of operations in business, particularly for solopreneurs. Sneha shares her expertise in helping small business owners streamline their operations, emphasizing the need for a solid operational infrastructure. They discuss the significance of documenting processes through SOPs and how this can enhance efficiency and client experience.

The conversation touches on the use of AI tools to aid in business operations and creative tasks, showcasing how technology can support growth and efficiency in a business setting. They discuss various project management and CRM tools, the necessity of pre-qualifying clients, and the value of regular therapy for entrepreneurs - yes we cover it all in this conversation!

Chapters

00:00 Introduction and Background

02:46 Understanding Operations in Business

05:53 Building Operational Infrastructure

08:52 Client Success Pathway

12:03 Documenting Processes and SOPs

15:06 Leveraging AI Tools for Efficiency

17:56 Creative Tools and Their Impact

23:55 Understanding Client Language and Pain Points

27:41 Tools for Business Efficiency

36:10 Mapping Workflows for Success

40:12 Quickfire Questions and Final Insights

I invite you to grab a cuppa, join me on the pink seat, and tune in your ears.

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A Facilitator's Journey is the podcast that looks at how you run your business as a facilitator or trainer.

You started this work because you have a passion that you want to share with organisations. However, there is the small detail that you are now running a business and this requires a whole other set of skills and knowledge.

Join me, Kirsty Lewis, Founder of School of Facilitation, as I interview trainers and facilitators about how they manage their businesses. I will explore how people run their finances, price their work, scale up, scale down, decide to retire, market themselves, manage clients, and much much more.

Key Links:

Visit the School of Facilitation website HERE

Discover SOFest HERE

Connect with me on Instagram HERE

Connect with me on Linkedin HERE

Follow Sneha on Instagram HERE

Connect with Sneha on Linkedin HERE

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