187: Verizon's Winning Mindset | CRO Aparna Khurjekar

Summary

In this engaging conversation, Dan Sixsmith interviews Aparna Khurjekar, the Chief Revenue Officer of Verizon Business. They discuss the dynamic challenges and opportunities in the telecom market, the importance of innovation, and how to drive a positive culture within a large organization. Aparna shares her insights on the role of AI in enhancing sales efficiency, the significance of mentorship, and her personal journey in the tech industry. The conversation emphasizes the value of authenticity in sales, the need for continuous learning, and the importance of defining success on one's own terms.

Takeaways

Aparna emphasizes that there are only opportunities, not challenges, in her role.

Innovation is crucial for staying competitive in the telecom industry.

Knowledge is the best equalizer in the workplace.

Building a culture of kindness and integrity is essential for success.

Sales is about building relationships and trust with customers.

Feedback is a gift that helps individuals grow and improve.

Success should be defined by personal fulfillment and choices.

Social selling is an untapped opportunity for connecting with customers.

AI can enhance sales efficiency by reducing cognitive load on sales reps.

Mentorship plays a vital role in personal and professional development.

Chapters

00:00 Introduction and Aparna's Role at Verizon Business

01:31 Solving the Technical Needs of Businesses

02:54 Innovation and Staying in Touch with Customer Needs

07:07 Influencing Small Medium Business Needs

08:42 Building a Culture of Integrity and Kindness

09:37 The Power of Collaboration and Being a Student of the Business

32:29 Unlocking Sales Potential through Learning and Growth

34:45 The Power of AI in Sales Efficiency and Performance

39:42 Tying AI Solutions Together for Maximum Impact

46:42 Building Authenticity and Trust through Social Selling

53:36 Balancing Digital and In-Person Sales for Success

01:00:09 Defining Success on Your Own Terms

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