FIckle Friday: Employees feel monitored because of need for speed

Further reflections after yesterday's episode on how employees are being tracked so that customers can get better service.  I also came across this article to complement our short discussion on the nature and future of education:  Who's Building the Infrastructure for Lifelong Learning by Linda Gratton. http://sloanreview.mit.edu/article/whos-building-the-infrastructure-for-lifelong-learning/