Practiceology "7 Questions in 7 Minutes" Podcast How to Reduce Cancellations and Patient Disengagement by Reducing the Communication Gap with Annette Tonkin
Just released a fantastic episode of the Practiceology 7 Questions in 7 Minutes podcast, featuring Annette Tonkin.
Annette draws on 30+ years as a clinician, educator, and communication specialist to highlight the real missing link in client care: effective communication.
If you’re in allied health and ever feel frustrated by client cancellations, lack of engagement, or non-adherence to treatment plans—this one’s for you.
Key takeaways:
Communication beats information: Overloading clients with knowledge and evidence doesn’t fix disengagement. Annette reminds us it’s not about giving more info—it’s about tapping into your client’s own motivation.
Get curious, not frustrated: When clients resist, dig deeper with curiosity rather than push harder with instructions. Ask questions, reflect, and uncover the real reason behind their hesitancy.
Behavior change is at the heart: Whether you’re a physio, chiro, podiatrist, or other allied health professional, remember—we’re all working in behavior change, not just psychology. Partner up with your clients on their journey, instead of dictating directions.
If you’re keen to upgrade your communication skills and create lasting therapeutic partnerships, check out Annette’s practical resources at
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