217 | Sending Birthday Cards: Balancing Customer Service and Confidentiality

In this episode of the Play Therapy Podcast, I respond to Brianna from Texas, who asks about the process of sending birthday cards to clients while maintaining confidentiality. I explain the benefits of sending birthday cards and how it strengthens the relationship between therapist and child. I also share practical steps for ensuring confidentiality, such as using only the child’s name and mailing address and leaving the sender’s identity discreet.

I also provide tips on how to make birthday cards more meaningful, like having the therapist write a personal message and considering cost-effective options like postcards. Sending birthday cards can be a simple yet impactful gesture that adds a personal touch to the therapy process, making children feel special and appreciated.

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Common References: Cochran, N., Nordling, W., & Cochran, J. (2010). Child-Centered Play Therapy (1st ed.). Wiley. VanFleet, R., Sywulak, A. E., & Sniscak, C. C. (2010). Child-centered play therapy. Guilford Press. Landreth, G.L. (2023). Play Therapy: The Art of the Relationship (4th ed.). Routledge. Bratton, S. C., Landreth, G. L., Kellam, T., & Blackard, S. R. (2006). Child parent relationship therapy (CPRT) treatment manual: A 10-session filial therapy model for training parents. Routledge/Taylor & Francis Group. Benedict, Helen. Themes in Play Therapy. Used with permission to Heartland Play Therapy Institute.