Becker’s Healthcare Podcast Garrett Olin, MBA, Chief Information Officer at Shasta Community Health Center
Nov 12, 2025
Garrett Olin, MBA, is the Chief Information Officer at Shasta Community Health Center, bringing a decade of healthcare IT expertise. He shares insights on AI adoption in clinical documentation and the balance between using live scribes and ambient AI. Olin discusses the importance of establishing governance for ethical AI use while ensuring patient transparency. He also addresses the significance of vendor security in data exchanges and reflects on how recent legislation impacts healthcare IT strategies. Preparation and proactive planning are key themes for future technology demands.
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Scribes Were Doing More Than Notes
- Shasta Community Health Center had long used live human scribes in exam rooms for clinicians.
- Switching to ambient AI failed because scribes were doing many workflow tasks beyond note-taking.
Agentic AI As The Next Frontier
- Agentic AI is emerging as the next major area of impact beyond ambient note-taking.
- Shasta is exploring agentic AI to speed and improve record handling and data accuracy.
Establish Governance Before Deployment
- Start AI governance before deploying tools so you define use, guardrails, and transparency.
- Inform patients and staff and offer opt-out choices when AI touches care or data.