Today I’m speaking with Rob Freidhoff, Vice President of Community Development at Civitas Learning. Rob has extensive experience in higher ed as an academic advisor, advising administrator, Strategic Enrollment Manager, educational consultant focused on improving advising practices, and as an Associate Vice President for Student Success.

In this episode, we’re talking about improving advising effectiveness. In our conversation, we cover how to use data analytics and intelligent case management technology to ease capacity constraints, why data analytics and intentional advising philosophies like appreciative and developmental advising need each other, and where to start when implementing a data analytics and intelligent case management software on your campus.

Show Notes:

[2:40] - Rob has recently joined the Civitas Learning team. He shares his extensive background and talks about his newest role.

[4:59] - Having conversations and building relationships help Rob with his ultimate goal of student success.

[6:12] - Building a strong advising team is a loaded question. Rob says the most important first step is to be clear on expectations.

[7:33] - Most advisors are in positions where they are performing duties that shouldn’t need to be done by an advisor.

[8:40] - To avoid advisor overwhelm, software helps determine which students need priority.

[10:01] - By nature, academic advisors want to help. But some students need minimal assistance while others need more support.

[12:06] - How do we honor and respect differences between students who need less and those who need more support?

[14:07] - Having somebody else, even student workers, could reach out to students over the phone.

[16:08] - There’s a predictive tool that helps get students in the advisor’s office, but then the advising team must take over and know what style will help with the student.

[18:05] - You don’t have to know it all. You have to become an expert at referrals.

[19:47] - When done well, advising is an art.

[21:24] - When the predictive analytics tool arrives on campus, users must learn how to use it.

[23:16] - What used to be different programs are now all combined into one robust system with Civitas Learning.

[24:40] - Creating groups is another helpful feature that Rob describes.

[26:35] - Now students, especially those who come from K-12 public schools, are accustomed to having everyone have access to their school records.

[29:20] - Rob and Katy discuss the silos colleges can put themselves into.

[30:42] - There should be a commonality between advisors.

[33:13] - How do we have check-ins to make sure that we’re on the way to goals?

[35:47] - Advising is a challenging career path. Give yourself grace.

[37:04] - You can get started and make a difference even without knowing every aspect of the software you’re using. Start simple and then build from that success.

[39:35] - There can be some really good success if you develop a training team using people across advising teams.

Links and Resources:

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