This week’s episode combines soft skills like active listening with sales, marketing, customer service and even acting. You might be wondering what all of this has to do with resilience. Well, stick around because it all comes together in one episode.

Hello everyone and welcome to episode 142 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by one of the most prominent professionals in the resilience industry – Chloe Demrovsky.

In her interview with Mark, Chloe explains why she stepped down from her leadership role with DRI.

She shares her view on the state of the resilience industry in 2024 and says that our mandate has never been stronger because the disruptions just…keep…coming.

Chloe advocates for having a strong message, being approachable and demonstrating how much we care about the organization by repeating back your executive’s core language.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Open College with Dr. Stephen Hicks | Introduction