Why A Positive Customer Experience Is A Revenue Generator | #082 Philippe Roireau

This episode features Philippe Roireau, the Vice President of Business Development & Partnerships at Gorgias.

We talk about why a positive customer experience is a revenue generator for our eCommerce store and how your support team can become a profit center.

Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores.

On the Show Today You’ll Learn:

• How to give superpowers to your support team
• How to centralize your support tickets in one place
• Why does chat help with sales
• Why support should be a profit center
• How machine learning (AI) can increase customer support quality and decrease the supports team workload
• What exceptional customer service means
• And more

Links & Resources

Website: https://gorgias.grsm.io/q1i8qdy6s0tf
LinkedIn: https://www.linkedin.com/company/gorgias/


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