Purposeful design: creating a better user experience for citizens

Portable's work and its founders' motivation to do the work it does;

Simon's journey from community radio and running a film festival to his current work;

What prompted Portable's foray into justice issues and how design and technology can leverage high value tasks and have impact;

Specific justice projects including with family violence, young people, wage theft issues and Amica;

Luke shares his daily activities of a legal designer;

The stage of the design process that both Luke and Simon think is most critical;

What Luke has learned from working on numerous projects;

Why Simon thinks constraints are good, and tips on navigating them;

How to determine whether an organisation will succeed with a design project;

Simon's creative ways to get around resourcing constraints to make a project happen;

Whether online information, advice or dispute resolution will make the most difference;

Broader actions that are required to improve people's experience of the law;

Tips for effective multidisciplinary collaboration;

Approaches that lead to better design outcomes;

The one thing they want you to know about Portable; and

Simon and Luke's definition of legal innovation!