Unsolicited Feedback Aaron White Dives Deep on Navigating AI's Horizon: Future-Proofing Products in the Age of AI
43 snips
Feb 29, 2024 The podcast dives deep into navigating AI's horizon and future-proofing products in the age of AI. They discuss the challenges and opportunities of AI in software products, the intersection of AI with knowledge work, handling exceptions in business, AI's impact on creativity and innovation, and embracing lifelong learning for strategic thinking in the future of AI.
AI Snips
Chapters
Transcript
Episode notes
Three AI Product Categories
- AI product categories fall into co-pilot, AI-directed with human guide, and agent that fully executes goals.
- The rapid evolution in AI products challenges traditional builders to reimagine value creation beyond simple assistance.
Minimize Human In-The-Loop
- Avoid framing humans as co-pilots; instead, humans should certify AI outputs or handle exceptions.
- Design AI workflows that minimize human involvement except for exception handling.
Fin AI Support Success Story
- Fin, an AI-powered support tool, handled 70% of support requests with 100% five-star customer ratings after six weeks.
- It escalated manually only when it couldn't handle nuanced exceptions due to missing data or context.