#243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala

Today we’re going to talk about building a smart, scalable customer success program that utilizes the best of people, processes, and software. To help me discuss this topic, I’d like to welcome Sonciary Pérez, Co-Founder of Quala, and Mentor with Techstars Boston.

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