Identity at the Center Identity At The Center #2: Getting into the sexy world of IAM
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Jul 12, 2019 Fletcher Eddington, an account executive at Identropy with seven years in IAM, shares his journey from intern to sales professional. He emphasizes the importance of attracting young talent to tackle future UI challenges in identity management. Fletcher discusses common customer concerns like automation and risk mitigation while advocating for incremental IAM implementations. He also explores how organizational silos hinder security effectiveness and highlights the need for improved design in IAM interfaces to enhance user experience.
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Accidental Entry Into IAM
- Fletcher got into IAM by chance when an Identropy internship was five minutes from his apartment and he needed summer work.
- He learned IAM on the job, moved from intern to implementation engineer, then to sales over several years.
Communication Trumps Pure Technical Skill
- Fletcher and Jeff emphasize communication as the most important skill in IAM beyond technical chops.
- Clear storytelling and translating technical work into business value makes IAM effective.
Intentional Switch To Sales
- Fletcher purposely moved from implementation engineering into sales to gain a broader view of projects and stakeholders.
- He transitioned gradually, doing mixed engineering and sales before fully joining the sales team.