I talked with Surojit Chatterjee, who leads Ema—a platform aimed at building “AI employees.” Instead of the usual AI that simply produces content, Ema tackles multi-step tasks through agent-like workflows. Surojit explained how Ema’s generative workflow engine and smaller, specialized models together can take on complex tasks usually handled by people.

He got into the challenges enterprises face when employees spend countless hours on tedious, manual tasks. The goal is for Ema’s “AI employees” to handle these chores so human teams can focus on higher-impact problems. It’s not just theoretical—Surojit described how Ema helps with customer support, HR tasks, and more by linking to enterprise systems like CRMs and support ticket software. We also touched on security, data privacy, and how Ema’s approach steers clear of seat-based pricing, which Surojit believes is outdated.

Surojit summed it up as a new wave of software that eliminates repetitive tasks, letting humans zero in on creativity. While some folks see AI as a threat to jobs, Surojit feels it’s similar to other tech revolutions: freeing people to do the work they truly care about. It’s a bold vision for an age of more flexible “AI employees,” crossing tasks from customer support and beyond. Surojit is clearly optimistic about the future and sees a golden era of AI just beginning to unfold.


Connect with Surojit:
linkedin.com/in/surojitchatterjee

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Connect with me on LinkedIn:
linkedin.com/in/gregtoroosian