The Voice of the American Worker with Jacquelyn Reardon

Apr 4, 2023

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With economic uncertainty on the horizon, employees are feeling more anxious than ever about job stability, inflation, and their retirement plans. It wasn’t too long ago that employees had the upper hand during the Great Resignation, but it seems as though the power dynamic has shifted out of employees’ favor.

Jacquelyn Reardon, Head of Client Experience for Retirement, Insurance, 529, and Wealth Management at Franklin Templeton, reveals recent research on how the American worker is being affected by the economy, including their overall well-being, their desire for holistic guidance, and their desire for personalized retirement solutions.

In this episode, Jacquelyn talks with Jack about how the current economic climate affects American workers, their retirement plans, and the expectation of support from their employers.

Key Takeaways

[01:24] - What is the Voice of the American Worker Research Study?
[05:52] - How the current economic climate is accelerating financial stress.
[09:03] - The concept of well-being in the workplace – physical, mental, financial.
[11:02] - How the current economic climate affects American workers’ retirement plans.
[14:54] - Why American workers are seeking holistic advice and guidance.
[18:08] - The timeline of the American Worker Research Study.
[22:08] - How personalized solutions will be provided to American workers.
[25:09] - Current innovations in the retirement space.
[28:03] - Jacquelyn’s key takeaways.

Quotes

[10:17] - “I think sometimes it's just as simple as acknowledging that people are going through stress versus trying to pretend like that's a different part of your life.” ~ Jacquelyn Reardon

[22:40] - “For us, personalization is really taking into account what your individual goals are, and then how do we manage to those goals versus managing to the wider range of other things that you could manage to: volatility, market happenings, etc. Let's really think about your goals first and foremost.” ~ Jacquelyn Reardon

[28:30] – “We really have to, as an industry, embrace people holistically and think about our solutions, not just in one bucket. So, it can't just be about retirement. It has to be how do we fully support folks across the full spectrum of needs so that we can improve all areas of well-being.” ~ Jacquelyn Reardon

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