AI is not incremental; it’s expansive. It demands that we treat it as a redefinition of experience, not just a tool for automation.

In this episode of the Design Executive Outlook on Enterprise AI series, our founder and CEO, Gordon Ching, sits down with Christina Vallery, Chief Design Officer at The Cigna Group. Christina frames the AI era as an inflection point, one charged with both excitement and uncertainty. The challenge, she argues, is not simply adopting AI, but redefining how design creates value when machines take on routine tasks and humans elevate the craft.

Christina encourages design leaders to adapt alongside AI’s rapid advancements, seeing it not just as a productivity tool, but as a catalyst for redefining human experience and unlocking new dimensions of design once beyond imagination.

Looking ahead, Christina envisions hyper-personalized “couture technology” and immersive environments that will redefine how people engage with technology. Her call to action is clear: leaders who harness AI’s energy to amplify creativity and human connection will define the next era of competitive advantage.

Podcast Recorded in November 2024

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Genesis 47-48