On this episode of Quality Time with MoreSteam, host Dan Swartwout welcomes Josh Howell, President of the Lean Enterprise Institute. Josh went from Starbucks barista to leading lean transformations at thousands of locations worldwide. Now he's working alongside lean legends Jim Womack, John Shook, and Peter Ward.

Josh shares how his store was randomly selected for Starbucks' "model cafe" experiment with lean. That background led to his promotion from store manager to corporate headquarters when Starbucks expanded lean throughout the company. During the conversation, Josh explains why standardization and innovation are friends, not enemies, and discusses his framework for helping leaders develop humble inquiry skills. The conversation also covers how AI serves as a thinking companion and why Josh still feels as challenged today as when he first began putting these ideas into practice. Plus, there's some good-natured ribbing about college football when this Notre Dame alum cleverly fires back at Dan's historical trivia.

Listen and find out why this 'luckiest lean learner in the world' believes most organizations are missing the boat on actual work improvement and focusing too much on management activities instead of where the real value creation happens.