Enhancing Back Office Operations in Freight Brokerage

Jun 25, 2024

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Good morning and happy Tuesday! Welcome to your FreightWaves NOW Community Spotlight. Today, we are thrilled to be joined by Mary O'Connell, the host and writer of "Check Call."

In this episode, Mary dives into the often overlooked but crucial aspect of freight brokerage – back office operations. She discusses her recent conversation with Mitch Mitchell from Tie Software about the importance of investing in back office functions like accounting, operations support, and accounts receivable. Discover why these departments are essential for the smooth running and financial health of any brokerage, and how they can foster better relationships and efficiency between different teams.

Mary and Mitch also touch on the common tension between freight brokers and back office staff, emphasizing the need for collaboration and understanding that each team's success is interconnected. Learn how adopting advanced technology, like TMS systems, can streamline processes, enhance visibility, and ultimately contribute to the overall success of a business.

Make sure to catch the full episode at 12:30 PM Eastern today on FreightWaves' YouTube channel. Don't miss out on other great content by subscribing and hitting the notification bell. For more updates, subscribe to the "Check Call" newsletter on freightwaves.com/check-call. And if you're thinking about attending F3 in November, subscribing to the newsletter might just come with a surprise!

Timestamps:

00:00:14 - Introduction and Welcome
00:00:33 - Conversation with Mitch Mitchell from Tie Software
00:00:54 - Importance of Back Office Operations
00:02:23 - Different Priorities and Tensions between Teams
00:04:32 - Role of Technology in Back Office Efficiency
00:06:04 - Visibility and Payment Processes
00:08:29 - Conclusion and Show Details

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