233 : A Conversation w/ Anthony Ragler, Black and White Coffee

Humility, serving wholesale clients, accessibility, and creating an inclusive community. These are some of the many topics discussed in this fantastic conversation with today's guest, Anthony Ragler! Native of Brooklyn, NY, Anthony Ragler is a coffee professional who combines his craft with his culture and upbringing to cultivate unique and individual experiences for those he encounters. From working as a wholesale manager, to roaster, and technician, Anthony's experiences allows for him to adapt and connect to many different perspectives and people within and outside the supply chain. Anthony is a 2019 Glittercat Barista Bootcamp Cohort member, a 2020 United States Barista Championship finalist, a 2020 Re:Co Symposium Fellow and currently works as the Regional Developer for Black & White Coffee Roasters in Wake Forest, NC. In this conversation we get to explore Anthony's evolution as a coffee professional and hear the lessons and insights he has gained over the years of serving others and working to create community and support diversity. This is definitely ranks up there as being one of my favorite conversations to date. After you listen you will know why. Enjoy! We discuss:

• Growing and learning through trials
• Serving your customer vs serving yourself
• Cultivating community for POC
• Learning roasting, wholesale, and support roles
• Benefits of competition
• Tips for wholesale support and service
• Tailoring your approach to the customer
• How to know if you did a good job
• The demand chain vs the supply chain
• Playing favorites

Links:

Anthony's Instagram

Black and White Coffee Roasters

Related episodes:

230 : Making room for Community in your Shop 183 : Exploring Diversity w/ Phyllis Johnson Your Customer's Relational Baggage 159 : Addressing Unconscious Bias w/ Lauren Lathrop of Mill City Roasters 133 : 5 Keys to Successful Wholesale w/ Sarah Richmond

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