CX Today's Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CSM) at Shyft Global Services.
They deep dive on customer experience outsourcing, discussing:
- The business challenges that cause companies to consider CX outsourcing
- Considerations for selecting a CX outsourcing partner
- Best practices to get the most from outsourcing relationships
- What does an outsourcing partnership look like in practice?
- The future of CX outsourcing
