Lessons Learned from Shadow IT

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Feb 13, 2022

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ANECDOTE

Office Hackers Brought Their Own Tech

Teams used to bring servers and small Wi‑Fi devices into offices to get work done without central IT approval.
Those early acts of tinkering were driven by immediate productivity needs and limited IT bandwidth.

INSIGHT

Cloud Democratized Technology Buying

Public cloud and SaaS democratized access to services so teams can provision capabilities cheaply and quickly.
This removed many traditional gatekeepers and shifted buying power toward lines of business.

INSIGHT

Learning And Open Source Fueled Decentralization

Learning resources and open source let almost anyone build and deploy systems for modest cost.
That capability accelerated decentralization of IT responsibilities across organizations.

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Shadow IT and start-ups were the original users of public cloud, over a decade ago. But as public cloud has become a multi-billion dollar business, let’s explore how the role of Shadow IT has evolved.

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SHOW NOTES:

Shadow IT
Why Software is Eating the World (WSJ, 2011)
“Does IT Matter” (Nicholas Carr, 2014)
Bi-Modal IT (Gartner, 2015)

DOES SHADOW IT STILL EXIST IF PUBLIC CLOUD IS MAINSTREAM?

Shadow IT began as a way to be more productive in the office (server under the desk, WiFi in a conference room, etc.) and then it went to the cloud (SaaS, the IaaS/PaaS). But how did it evolve and what situations has it created now?

WHAT DOES THE NEW DISTRIBUTED IT LOOK LIKE NOW?

Everybody has the ability to get access to (almost) any technology, via open-source or public cloud, or freemium services.
Everybody has the ability to learn something new (YouTube, ACloudGuru, Developer Evangelists, etc.
IT organizations have less influence over company-wide architectures and strategies.
IT still is often tasked with maintaining applications/security/compliance, even after another group deployed it.
IT leaders are asked to lead digital transformation projects, and typically aren’t staying in the same place for more than 2-3 years. How much of that time is spent coordinating, communicating, re-organizing around DevOps, DevSecOps, FinOps, AIOps, etc..
There are hybrid applications, but they aren’t hybrid in the sense of consistently being deployed everywhere to manage vendor lock-in.
There are many multi-cloud companies because IT no longer has a boundary. And the economics of cloud means that most applications won’t move once deployed (easier to turn off than to move).
There are many, many pains-of-glass.

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