Today, we welcome our special guest, Patrick McGowan. is the CEO and founder of The Service Design Group, a firm that specializes in service innovation. It should be no surprise then, that Patrick is an expert in service design.

He has well over two decades of experience, first with IBM before launching his own firm. Patrick has a really interesting background though, having graduated from design school at NC State… which one of the most difficult bachelor’s programs to get into, at least here in North Carolina. I’m curious as to how he leverages that knowledge, but we’ll get into that in a bit.

Patrick’s firm, The Service Design Group, has an impressive list of clients across industrial, governmental, biotech categories…. just to name a few.

But on a personal level, Patrick is engaging, funny, super smart… just the person that you want walking into your door when you want to upgrade your service game.

Episode 49: Servitization with Patrick McGowan