Social Pros Podcast Bonus Episode: Invisibility, Availability, and Readability!
Dec 22, 2017
31:33
On this episode of the Experience This! Show, Dan Gingiss & Joey Coleman look at everything that goes into providing an exceptional customer experience, from making a positive impact when your customers contact support to the crucial element of face time with customers for each member of your organization.
Bite-Sized Delight From the Episode:- All employees can benefit from dealing with customers.
- Be clear about what you can and can’t do and manage expectations.
- Your customer experience is being compared to everyone, not just companies in your industry.
- Episode 9 - How Restaurants, Health Insurers, and Nike Make Remarkable Experiences
- Network Health Wisconsin on Twitter
- The Outsized Impact of Invisible Service Providers
- Understanding Health Insurance
- The 5 9 Customer Service Index
Get more resources and the full show notes at http://ExperienceThisShow.com. If you like what you hear, please subscribe!