I welcome back two of my favorite MSP leaders: Dawn Sizer and Brian Weiss. We start with a bang—ThreatLocker is officially sponsoring the livestream! Dawn, a long-time advocate, shares how ThreatLocker’s zero trust approach has changed the game for her clients, while Brian gives us a behind-the-scenes look at managing security policies and the benefits of the Cyber Hero program.

We dive into the realities of supporting clients during office moves, including my own adventure involving a missing internet line and a malfunctioning elevator. Dawn opens up about a frustrating VoIP outage and the challenges of vendor support, while Brian explains how his team handles after-hours emergencies and maintenance windows. We also touch on Microsoft’s ever-changing partner programs, Action1’s powerful upgrade features, and the importance of documentation and process for solo MSPs.

Why Listen:

Learn how zero trust and ThreatLocker can transform your security stack
Hear real stories about client moves gone wrong (and right)
Discover the true costs and challenges of after-hours support
Get tips for managing maintenance windows and patching
Laugh along with classic Florida Man tales and conference swag legends

Guest Bio & Links

Dawn Sizer: CEO of Third Element Consulting, Dawn is a respected MSP leader known for her expertise in zero trust security, business process, and client relationships. She’s a frequent conference speaker and a trusted voice in the IT community.

Website: https://www.3rdelementconsulting.com/
LinkedIn: https://www.linkedin.com/in/dawn-sizer/

Brian J. Weiss: Principal at ITECH Solutions, Brian is renowned for his practical approach to cybersecurity, co-managed IT, and client support. He’s a regular contributor to MSP panels and advisory boards.

Website: https://www.itech-solutions.com
LinkedIn: https://www.linkedin.com/in/brianjweiss/

Companies, Products, and Books Mentioned

CyberFOX: https://www.cyberfox.com
Action1: https://www.action1.com
ImmyBot: https://www.immy.bot
Blackpoint Cyber: https://www.blackpointcyber.com
Microsoft Partner Center: https://partner.microsoft.com

=== SPONSORS

=== MUSIC

===

Item Title: Grand Opening
Item URL: https://elements.envato.com/grand-opening-JA2PCND
Author Username: VictoryAudio
Item License Code: 9CVTP6KDEH

=== Show Information

Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

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