E79 - Luke Anear, SafetyCulture

Luke Anear, founder and CEO of SafetyCulture, discusses various aspects of scaling up a business, including his shifting responsibilities as CEO, maintaining culture throughout growth, building a board, establishing a recruitment function, the importance of having a coach, and making customer engagement a central focus. They also talk about adapting to remote work during the pandemic, addressing hiring mistakes, the importance of talent acquisition, tour of duties in employment contracts, connecting with customers through cultural identity, finding the balance between intuition and data in product development, and advice for founders and the importance of board members.